First of all I want to explain what type of Call centre applications you can setup within IVAN™ and how to use them.

You can use two kind of Call Centres:

Asterisk OpenSource PBX 1.4 - Installation Guide

This tutorial guides you through the installation and setup process of an Asterisk OpenSource PBX 1.4 system based on a Debian Etch Linux system.

How to integrate and use the ZaKoTel software package repository with Debian Etch

ZaKoTel Telekommunikations GmbH provides binary software packages for Debian Etch. This tutorial shows how to integrate it into aptitude, the package management tool in Debian-based Linux systems.

Debian Etch (4.0) illustrated basic installation guide

Today i would like to show you our method how to install a Debian Etch based i386 Linux system, that works properly with Asterisk OpenSource PBX. This guide will cover the basic installation up to the point where you have to deside, what services the installed machine will offer. We use to install all our Debian based systems this way, so it is not only meant to be for Asterisk PBX systems.

Hardware recommendations for Asterisk® based PBX systems

Before installing an Asterisk® based PBX system for a production environment, you should take care about the hardware you are going to use. This tutorial shall guide you through this very important issue.